What to Know as Telecom Companies Implement Harmonised Shortcodes

The Association of Licensed Telecoms Operators of Nigeria (ALTON) has announced the commencement of harmonised shortcodes across all networks pursuant to a regulatory modernisation initiative by the Nigerian Communications Commission (NCC).

The harmonisation of shortcodes is aimed at implementing a streamlined process for common shortcodes across the industry, by making life easier for Nigerians through the memorisation of single codes, for various services across all networks as well as providing a cohesive regulatory framework that is consistent with global best practices.

Following the directive from NCC, the Association hereby inform the general public that “The Network Operators have begun implementing the harmonised shortcodes, working closely with the NCC. The Commission has provided adequate time for subscribers to get used to this new development. We are confident this will enhance customer experience across networks,”

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During migration (which is to be concluded by 17th May, 2023 old and new common codes will run concurrently, after which the old codes will cease to operate.

The proposed harmonised shortcodes are:

Call Center/Help Desk – 300
Voice Mail Deposit – 301
Voice Mail Retrieval -302
Borrow Services – 303
STOP Services – 304
Check Balance – 310
Credit Recharge – 311
Data Plan – 312
Share Services – 321
Data Plan Balance – 323
Verification of SIM Registration/ NIN – SIM Linkage – 996
Porting Services (MNP) – 2442

The objective of the harmonisation was to bring balance into the licensing and utilization of shortcodes in Nigeria which presently needs proper alignment with the requirements of International Telecommunication Union(ITU) and International best practices.

Frequently Asked Questions on Harmonisation of Shortcodes

Q: What is the harmonisation of Shortcodes?

Ans: in succinct terms the harmonisation of shortcodes entails making the common shortcodes utilised by customers to be uniform across all networks. For instance, the code for recharging a line can be used across all mobile networks for the same function.

Also Read: What You Need to Know About NCC’s Fee on Type Approved Devices, Short Codes

Q: Do I need a special code to activate the harmonised shortcodes?

Ans: No

Q: Do the respective network codes automatically become inactive?

Ans: Both shortcodes will run concurrently for one year after which the old codes will become inactive.