Visa, has launched its new ‘Where You Shop Matters’ initiative that aims to champion and enable entrepreneurs in Nigeria, while encouraging consumers to support small businesses.
Alongside a new SMB resource hub, Visa has published the COVID-19 CEMEA Impact Tracker highlighting the recent effect the novel coronavirus pandemic has had on commerce for consumers and small merchants in Nigeria.
The findings of the report highlight increased anxiety with consumers staying away from all but essential retail. 68 per cent of consumers polled reported going grocery shopping less often, while 67 per cent reported taking public transportation less often.
The impact of the pandemic still has not dampened the resolve of the Nigerian consumer however as respondents believe that it will take about six months for the business environment to return to normalcy.
During the pandemic, many consumers in Nigeria have started shopping online for the first time for essentials. 71 per cent of consumers surveyed say that COVID-19 has led to their first online grocery purchase, while 69 per cent have made their first online purchase from pharmacies. Overall, the report pointed to a shift towards online commerce, with cash transactions being replaced by digital payments.
Speaking on the report’s findings, vice president, Visa West Africa, Kemi Okusanya said, “The pandemic is impacting business everywhere. The findings of the COVID-19 CEMEA Impact Tracker suggest shoppers have changed how they shop and this is already having a major impact on how merchants do business.
“As consumers adapt to the current restrictions, many have changed how they shop and turned to online outlets for their shopping. These changes present challenges but also enormous opportunities for all merchants, including small businesses.”
According to the report, 55 per cent of consumers admit to now spending less while also highlighting a trend that suggests shoppers have transformed how they shop.
“It is vital that merchants in Nigeria understand consumer behaviours and adapt accordingly, e-Commerce and digital solutions will undoubtedly enable growth.”
At Visa, Okusanya said that “We are proud to support merchants and recognise that many small businesses have been most adversely affected by the pandemic.
“From e-commerce to security, our ‘Where You Shop Matters’ initiative aims to help support them and champion the local small businesses that serve as the backbone of our communities.”
Launched on June 17, 2020, Where You Shop Matters will help support small businesses through the Visa Small Business Hub, a merchant platform providing tools and information on how to start, run and grow small businesses. The platform will also feature leading merchants who embody the passion and entrepreneurship of small businesses across