Telecom Operators Remorseful over Service Disruptions, Plead for Engineers Free Movement

The Association of Licensed Telecom Operators of Nigeria (ALTON) has appealed to subscribers over mobile network service disruptions they are experiencing in this trying time.

The association attributed the poor quality of network service being experienced by subscribers in Lagos metropolis and others states to movement restrictions and the volatility on the streets which has made it difficult for its engineers to fix power and other operations-related issues that have occurred across some major routes.

In a statement issued yesterday, ALTON noted with regret the reports of recent incidents of violence across the country.

“The wanton destruction of lives and properties is disheartening. As service providers and employers of labour our immediate priority is the safety of our staff across the country. Unfortunately, some of our member operators experienced outages on their networks on Tuesday evening, which still subsists. None of this was intentional.

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“At the moment, affected member operators are exploiting all avenues to remedy the situation. Engineers are making relentless effort round the clock to resolve issues, while in the interim, efforts are being made to optimize coverage utilising alternative solutions as a stop-gap solution to the most impacted locations,” ALTON added.

ALTON however, appeals to subscribers to bear with them and be patient. “Let us remember that we need both voice and data communication especially at this critical time.

“We therefore appeal to our brothers and sisters who are still at the barricades, to please grant access to our member operator engineers to be able to access the affected locations to restore telecom services,” the statement concluded.