Reimagining eBanking: UBA New Mobile App Features Card Control, Launched Across 20 African Countries

Reeling off some of the features and benefits of the app, he said a lot of investment in cutting edge technology and attention to details was put into the new UBA mobile app.

According to him, “The app comes with a lot of features that are engaging to customers and have made banking transactions a lot more easier, while addressing customer’s needs, through inbuilt emerging technologies like Artificial Intelligence (AI).

He listed some of the features of the app to include transfer of money from UBA to other UBA branches and to other banks; send money from mobile phones to beneficiaries and to self for cardless withdrawal, personal financial management, card control and transfer of money to virtual wallets.

He also said, for the card control; the customer could set parameters through which the debit card can be transacted on Automated Teller Machine (ATM), Point of Sales (PoS) terminals, web, among others, in order to protect the card from unauthorised handling and use.

“The app is interactive with lifestyle services and gives customers the opportunity to make choice of transactions and services.

“Interestingly, we have worked towards creating behavioural insight for our customers and working around this to address the real needs of our customers using the Omni channel platform and running on our open digital platform, which is very interactive and armed with lifestyle services. It is sleek and trendy with seamless user interface” Ishola stated.

Ishola noted that “Mobile technology is UBA’s strategy and as such have devoted a lot to ensure that we are able to deliver banking services using mobile devices that are connected with mobile technologies.

“Mobile phone penetration is on the rise in Africa, and UBA is leveraging the mobile phone growth to provide unique mobile banking services for all its customers,” Ishola said.

Speaking further, the Chief Information Officer at UBA, Mr. Onyebuchi Akosa, said the app was designed with multiple-factor authentication security features, which makes it extremely difficult to hack.

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He, however, advised customers not to divulge personal information to third party, in order to keep the line of transaction fully protected on the part of the customer.

“With the Multiple-factor authentication security features, the app uses secured codes, which will be sent to all account holders, to verify and authorise any financial transactions before payments are made,” Akosa said.

He, however, explained that activation of each security features on the app, would depend on the policy regulation of countries where UBA currently operates.

He added that the app was designed as multilingual and multi-currency app to address the needs of all categories of UBA customers, irrespective of their education and tribe, be it Individual customers, SME customers or corporate customers.

UBA’s Head, SME Banking, Sampson Aneke, said that apart from the fact that the app has been created with journey that has a high-level of intelligence – as it can work based on frequent transactions, it can also speak to the specific country where it is being used as the new mobile app runs concurrently in the 20 countries of UBA’s operation interacting in the different languages and cultures in line with the specific needs and regulation of the country in focus.

“This all-encompassing platform which boasts of a new user interface because of its sleek, modern nature of delivering seamless experience across several devices; can be used as a budgeting tool, loan application and also allows customers view their expenses according to their various categories such as the amount spent on data within a particular period;” Aneke added.