NCC Tasks Telcos to Adopt Flexible Work Policies, Partner Academia to Address Brain Drain

……Highlights Measures to Reduce Talent Exodus in Telecom Sector

The Nigerian Communications Commission has weighed in on the growing challenge of the exodus of skilled professionals and brain drain in the Nigerian telecommunications sector.

To address this brain drain challenge in the sector, the Nigerian telecom regulator has urged the telcos for the need to embrace an industry-academia collaboration and to foster conducive working conditions for industry talents.

The Executive Vice Chairman of the commission, Dr Aminu Maida, who made this call in Lagos as the keynote speaker, also urged telecom companies to adopt flexible work policies, better renumerations and foster a culture of innovation to create an environment that attract and retains talents.

According to the EVC, the loss of skilled workers means that telecom operators are forced to either hire underqualified replacements or work with offshore professionals which will indirectly impact on our drive to further grow and develop our indigenous talents.

Speaking at the Fifth Edition of the Telecom Sector Sustainability Forum (TSSF 5.0) organised by Business Remarks themed “Mitigating the Effects of Talent Exodus and its Impact on the Growth of Nigeria’s Telecommunications Industry”, Maida who was represented by the Lagos Zonal Controller, Mr Tunji Jimoh said talent is the lifeblood of innovation and development, and the loss of skilled professionals is a major setback for our industry.

According to him, the global demand for tech talent has driven a good number of Nigeria’s brightest minds to pursue lucrative opportunities abroad, leaving vacuums in the industry skills gap that potentially can threaten the sustainability of the telecoms sector.

Quoting the report from the Association of Telecoms Companies of Nigeria (ATCON), Maida noted that over 500 software engineers and more than 2,000 trained telecom professionals left the country in 2022 alone. This trend, if left unchecked, could jeopardize the growth and sustainability of the industry.

Speaking on measures to mitigate brain drain and address talent exodus in the telecom sector, the EVC said, professionals, especially in the tech sector, seek environments where they feel valued, engaged, and given the freedom to explore new ideas. Offering remote work options, continuous learning opportunities, and collaborative spaces where creativity is encouraged will make the local telecom sector more appealing to professionals who might otherwise seek opportunities abroad.

He emphasized the need for telecom companies to continue to invest in the regular upskilling and reskilling initiatives for their existing workforce. By offering employees opportunities for professional development, companies not only enhance their workforce’s competencies but also provide incentives for talent to stay, knowing they have a pathway to career advancement within their current organization, he said.

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Furthermore, Maida called for the need to ensure a steady flow of skilled professionals. He tasked the telecom sector and companies to actively engage and partner with universities, technical schools, and training institutes to create tailored programs designed to equip graduates with industry-relevant skills.

According to him, this strategy will not only help fill the talent gap but also foster a pipeline of young, ambitious professionals eager to build their careers within Nigeria. Internships, apprenticeships, and industry-sponsored research projects can be a practical way for telecom operators to integrate students and recent graduates into the workforce, ensuring they have the competencies required to thrive in the sector.

The EVC Boss tasked telcos on industry-wide mentorship programs, where seasoned professionals can guide younger talent. Maida noted this would be an effective way to encourage the transfer of skills and knowledge. Additionally, telecom companies can collaborate on initiatives like tech hubs, start-up incubators, and innovation challenges to not only cultivate local talent but also to provide platforms for professionals to showcase their skills and stay motivated within the industry.

Adopt cutting-edge technologies like 5G, AI, and IoT to create an exciting and innovative environment for professionals. Invest in R&D and support entrepreneurship in the telecommunications space to create an environment where Nigerian professionals can pioneer new technologies, rather than having to seek these opportunities elsewhere. This is, because, the telecoms sector thrives on innovation, and one way to retain talent and address brain drain is by fostering a forward-thinking, technology-driven environment, he stressed.

On part of the commission, the NCC Boss said that the commission has been instrumental in mitigating talent migration through its initiatives to promote indigenous content, improve infrastructure, and create an enabling environment for digital growth. The NCC’s collaboration with stakeholders, MDAs, state governments, and international agencies has been crucial in achieving these goals.

According to him, the 3 Million Technical Talent (3MTT) Program, launched by the Ministry of Communications, Innovation, and Digital Economy, aims to train 3 million Nigerians in digital and technical skills by 2027. The NCC is actively participating in this program by supporting participants with training devices.

Additionally, the NCC’s partnership with Nokia to provide a 4G/5G test lab will equip young Nigerians with the skills required for the industry. The NCC is also committed to promoting the development and adoption of indigenous content through the Nigeria Office for Developing Indigenous Content for Telecoms Sector (NODITS), he said.

By pooling resources, the telecom sector can create an ecosystem that nurtures talent at all stages, from entry-level to experienced professionals, and aligns with global standards, the EVC highlighted.

In her welcome address, TSSF 5.0 Convener who also doubles as the Managing Editor of Business Remarks, Bukola Olanrewaju stated that human capital flight, the exodus of skilled professionals from their home countries, has become a global phenomenon with far-reaching implications.

According to her, human capital flight is not merely a statistic; for the telecom industry, it poses significant challenges such as a tangible loss of talent, brain drain, diminished innovation, and intellectual capital. It erodes the very fabric of the industry, leaving behind a void that is difficult to fill. The consequences are far-reaching, from weakened competitiveness to a diminished capacity for research and development.

While quoting an analysis from PwC that revealed the talent exodus trend is
projected to result in a potential loss of $4.7 billion in productivity and tax revenue for the Nigerian economy by 2027, Olanrewaju noted that amidst the challenges, there lies an opportunity for transformation.

“By addressing the underlying factors that drive the huge depletion in its talent workforce -the severe brain drain, and by fostering a conducive environment for talent development and retention, we can mitigate the effects of this to create a more sustainable, attractive, resilience and prosperous industry. These facts stress the need to invest in talent development and retention, foster a supportive work environment, and offer competitive compensation and benefits, “Olanrewaju said.