NCC Gains FBNQuest Nod on Quality of Service Monitoring

A new study by FBNQuest titled ‘Telecommunications Sector Update – Now for Digital Transformation’, has said that the Nigerian Communications Commission (NCC) takes quality of service (QoS) very seriously.

Study Rates NCC’s Monitoring of QoS High

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The report which took a holistic look at the sector, said on a monthly basis, NCC measures telecom operators on four key QoS performance indicators namely: (1) the call setup success rate (CSSR), (2) dropped call rate (DCR), (3) the standalone dedicated control channel congestion (SDCCH), (4) the traffic control channel congestion rate (TCCH).

Tunde Abidoye, head of Equity Research at FBNQuest, stated that the most recent disclosure (October 2019) from the NCC shows that MTNN and Airtel were within the required threshold for all the KPIs.

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He further stated that the random survey draws conclusion from a sample size of 133 respondents residing in Nigeria’s urban region. Out of a maximum score of five points, MTNN scored the highest number of points – 2.3 points – on a weighted average basis. Airtel was the next best in terms of QoS with a score of one.

About 60per cent of the 133 respondents that were randomly polled subscribe to the MTNN network. This result is important because it underscores MTNN’s larger wallet share of urban subscribers.

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The FBNQuest report further noted that following significant investments by the mobile networks, the Nigerian telecom sector’s contribution to gross domestic product (GDP) has risen steadily from 7.7 per cent in 2012 to 10.9 per cent in first quarter (Q1) 2020 and is now larger than the oil sector (9.5 per cent within the same period.

It revealed that now more than ever, the Nigerian telecoms sector is set to take a leading role in the government’s effort to diversify the economy. With respect to broadband, studies conducted by the International Telecommunications Union (ITU) indicate that a 10 per cent increase in broadband penetration is likely to translate to increases of 2.0 per cent and 1.8 per cent in GDP for low-income and middle-income countries.

According to Abidoye, “The targets (of 90 per cent broadband coverage at speeds of 10Mbps-25Mbps) stated in the national broadband plan 2020-2025 is ambitious and audacious. Notwithstanding, we believe they are achievable.

“The plan’s success will depend on the right mix of policy implementation, private sector-led infrastructure investment, and government incentives. Specifically, impediments to right-of-way access and cost must be removed. In contrast to other sectors that were hit hard by the economic outcomes of the COVID-19 pandemic, the sector was one of the few that recorded growth in Q1.”

He said telecom operators’ essential role in easing the lockdown through the provision of digital tools for home working and social distancing resulted in a surge in demand for telecom services during the quarter.

In Q1, MTN Nigeria (MTNN) and Airtel Nigeria (not covered) both delivered strong revenue growth of 17 per cent year-on-year (y/y) and 27 per cent y/y respectively, mainly driven by stellar growth in data revenue – which were up by more than 50 per cent for both firms.

“We believe that the solid performance carried on into Q2 on the back of strong data demand during the lockdown. With solid revenue growth of 17 per cent y/y (data 40 per cent y/y), Airtel’s Q1 2021 (end-June 2020) results which were recently published provide positive read-across for the broad sector.

“Due to foreign exchange (FX) liquidity pressures, we expect a rise in FX-linked costs to exert downward pressure on the earnings of telecom operators. Recently, MTNN disclosed that the NAFEX rate of c.N385/US$ will now be applied to dollar-linked tower costs (vs. CBN’s official rate of N360 previously).”

Abidoye noted that the rate was only recently reviewed to N360/US$ in April (from N307 previously). “However, we believe that the revenue growth from the surge in data traffic will more than offset the rise in costs. Regardless, our estimates are conservative. For MTNN, we forecast 2020 revenue and PBT growth of 13 per cent y/y and six per cent y/y respectively.