NCC advice consumers on measures against cyber attacks

Nigerian Communications Commission (NCC) has reiterated commitment to protect the rights as well as needs of consumers and make plans to strategize solutions to enable subscribers from being victimise in anyway.

At the Lagos International Trade Fair 2019, the commission described the consumer as the most critical stakeholder in the country’s telecom industry and as such provides with professional advice on measures to be taken against cyber attacks.

The Executive Vice Chairman of the Commission, Prof. Umar Danbatta, who stated this in a speech he delivered at the NCC Day event, where the commission interacts and engage with telecom consumers, said that regulator is always interested in interacting with telecoms consumers, to listen to their concerns and proffer solutions to
problems.

Ably represented by the Head of Information and Reference Unit, Consumer Affairs Bureau at NCC, Ismail Adedigba said the Nigerian Communications Commission special day at the Trade fairs aims at educating and informing consumers on the use of Communication services and their rights as telecom Consumers.

Another area where the Commission has intervened to protect the consumers, according to Danbatta is Cybercrime and e-fraud. He said the Commission always advises all consumers not to open emails not familiar to them, never to post personal identification information online or save your password online.

He explained that NCC has created a Toll-Free Number 622, as a second-level complaint redress mechanism, which allows consumers to escalate unresolved issues by their service providers to the Commission for effective resolutions. The toll-free number can be reached daily between 8a.m – 8p.m. except on Sundays and national public holidays.

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“As a telecom consumer, you deserve the right to get value for your investment. NCC as your regulator has devised ways to lodge your complaints when you are dissatisfied with the services provided by your Operator.  The Commission will apply appropriate regulatory measures and sanctions against such service providers,” he disclosed.

“Telecom being central to our daily life could not have been achieved without the consumers and as such, we identify them as a very important stakeholder in the telecom industry,”

He added that globally, telecommunication services are critical to the overall socio-economic well-being, as it provides a technological foundation for societal communications, which plays a central role in the fundamental operations of a society-from business to government to families.

In addition, the EVC explained that the commission is ready to make things right for consumers and investors.

He said; “NCC is bringing to the knowledge of consumers and prospective investors about telecommunications at any level. We are the telecomm regulator. We are interested in connecting business through telecommunications. There’s a lot to be achieved in business activities through telecoms. Now NCC is ensuring that we facilitate investment into telecoms industry and we make sure that consumers are protected and competitions are done right giving level plain ground to everybody. Through this also people would have businesses to establish.”