MTN Nigeria CEO Clarifies Position on Network Disruption, Distribution

Owing to the recent media report on impending poor network services, MTN customers might experience in the coming days, the telecom company Chief Executive Officer, Karl Toriola has clarified the position.

The report noted that MTN Nigeria blamed the impending poor service on rising insecurity across the country, which has affected  interstate travelling or rural and community transportation as its technical support team won’t be available to achieve optimum turnaround time in fault management in affected areas of the country.

Toriola explained that MTN is aware of misleading media coverage related to a notice sent to a select group of our enterprise customers on the 15th of June about potential service disruptions.

To clarify the issue Karl Toriola, CEO of MTN Nigeria said “Maintaining network stability and high levels of customer service remains a key priority for us. In line with MTN’s standard practice, this includes communicating to and informing customers of any potential disruptions in a timely manner, whether due to maintenance on the network, outages due to faults or other circumstances that may pose a risk, enabling them to plan appropriately and put in place business continuity measures.

According to him, the notice in question was a routine notification to a small group of businesses affected by a specific challenge in very few specific locations.

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In his words, “these notices are regularly distributed to partners and are not out of the ordinary.”

Speaking further, Toriola stated that small, medium and large enterprises are key to driving economic growth in Nigeria, and with the rise of digital solutions, are becoming more reliant on secure and reliable connectivity solutions.

“We recognise and understand the importance of service availability and strive to deliver a seamless and uninterrupted high-quality network experience so that they can meet their customer’s needs.

“As a responsible Nigerian company, we remain committed to supporting the sustainable growth and development of our country. We are dedicated to delivering the highest levels of service possible, and steadfast in our drive to ensure our customers have the information they need to make critical personal and business decisions and will continue to update them on relevant developments,” concludes Toriola.