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OPay Maintains Ban on Crypto Activities

Financial Inclusion: Opay Opens 17 Physical Customer Services Offices Across Nigeria

…Pledges Compliance to CBN Regulatory Guidelines

In its bid to provide customers with the best payment user experience and promote financial inclusion, Opay has announced the opening of 17 physical customer services locations across Nigeria.

The Director of Card Business, OPay, Precilia Olayemi made this disclosure at the press conference in Lagos, yesterday.

Olayemi said the company opened up 17 customer centre locations across Nigeria to resolve customer complaints and inquiries, amongst other agent and merchant solutions, with the goal to make financial services more inclusive through technology.

Apart from the opening of 17 new customer service engagement centres across the country to meet customers’ maximum satisfaction, Olayemi said that OPay is “moving our customer service online. We intend to create an online personal service where customers can have live chats and different activities with live customer service agents. We are working to stabilise the system.”

For customer dispute and resolution, OPay will develop a world class, first of its kind online customer service accessible on the Mobile App with 500+ experienced staff members well-equipped with newest technology available to attend to customers via active chat rooms.

Speaking further, she noted that OPay is also collaborating with banks and other financial service providers to checkmate sharp practices in the sector.

The Director of Partnerships at OPay, I.K Odiase also urged OPay customers to verify that the information provided during account registration aligns with their NIN and BVN records, stating, “We are strictly following CBN’s instructions, and accounts with conflicting information will be terminated.”

Speaking of compliance with CBN’s regulatory guidelines, the company noted that starting from March 1, 2024, Opay will commence a thorough removal process for accounts lacking a Bank Verification Number (BVN) and/or National Identification Number (NIN).

This is in-line with the Central Bank of Nigeria (CBN) on Know-Your-Customer (KYC) requirements, mandating all individual accounts and wallets to be linked with BVN and/or NIN before the specified deadline. Additionally, CBN has stipulated that no new accounts or wallets will be permitted without the inclusion of BVN or NIN.

Addressing security concerns, Adekunle Adeyemi, Head of Marketing and Communications at OPay, highlighted the company’s ongoing efforts to educate and inform customers about potential fraud risks. Through in-app messages and social media channels,
OPay aims to keep customers vigilant and aware. Adeyemi also emphasized the security infrastructure in place, including USSD codes that customers can utilize to secure their accounts in case of theft or compromise.

“In addition to implementing robust security measures, we offer USSD codes that customers can dial if they suspect any compromise to their accounts. Our goal is to ensure our customers are well-protected under any circumstances,” affirmed Adeyemi.

About Bukola Olanrewaju

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