Access Bank customers have expressed their excitement over the one week free instant transfers offered by the banking institutions following its system upgrade.
In a statement, the bank stated that this was its way of thanking its customers for their patience and understanding throughout the period of its technology and infrastructure upgrade.
The upgrade involved the integration of all Access Bank’s platforms into a new, highly scalable and robust platform.
Since the official merger of Access Bank and the Diamond Bank earlier this year, customers had carried on with their banking transactions as usual with no disruption as promised, it stated.
It said, “The upgrade now offers the best digitally-driven financial solutions that will make transactions simpler, faster, convenient and more secure.
“This is in addition to the improved feature where customers no longer have to select between ‘Access’ or ‘Access [Diamond]’ when transacting. All transfers to or from Access Bank accounts have been harmonised.”
Speaking with Business Remarks, a customer, Wumi Popoola said sending money to other banks through the bank mobile app has been care free for her this week.
According to her, she noted that she has transferred to about five different bank accounts without grumbling due to Access free one week offer.
In a chat with a businessman, Mr Akowonjo expressed his delight on the upgrade as it has ease the process of sending money to the former diamond account number.
“It’s sometimes cringing to me whenever I have to select between ‘Access’ or ‘Access [Diamond]’ when transacting. This is because I don’t want to be told to visit the banking hall to clear any error in transaction.
“So to avoid this, I ask multiple times whenever am transferring to any access bank account”, he explained.
Akowonjo added that the recent moves made by the Bank is pleasing to hear.
To him, the moves prove that the bank is attentive to its customers’ want and have placed their interests first day to day.
Business Remarks gathered that after its merge with diamond bank, Access Bank has been more proactive in encouraging their customers ranging from DiamondXtra Season 11, 31 days of reward with diamondxtra independence splash and many more initiatives to encourage saving, seamless transactions and improve retail banking experience in Nigeria.