Thursday , February 6 2025

Customer Praises Nestlé Nigeria’s Swift Response to Empty Bottle Complaint

…as Company Demonstrates Commitment to Customer Satisfaction with Swift Response to Product Issue

Finding one empty, sealed bottle in a pack of water is a bit of a surprise. Finding two? That’s enough to make anyone raise an eyebrow. For Kehinde Charity Awujoola, an Abuja resident, that’s exactly what happened, leading her on a journey that ultimately showcased the responsive nature of Nestlé’s customer service.

Nestlé Nigeria has reaffirmed its commitment to customer satisfaction through its prompt and efficient handling of a recent product complaint.

In a social media post, Awujoola noted that she discovered multiple empty, sealed bottles within a pack of Nestlé Pure Life water she purchased from a local store.

Awujoola’s discovery of the empty bottles initially prompted her to contact Nestlé directly, bypassing public social media channels. She chose to send a direct message to the company, outlining the issue and providing necessary details about the product.

According to the consumer, Nestlé responded quickly to her message, requesting specific information about the product in question.

In her words, Nestlé Nigeria asked for details such as the store where the water was purchased, the manufacturing and expiry dates printed on the packaging, and the batch number.

Following her initial contact, Awujoola received a call from an international representative of Nestlé, who apologized for the inconvenience and assured her that the matter would be handled by the company’s Nigerian branch. This prompt response from a higher level within the organization demonstrated the seriousness with which Nestlé takes customer complaints.

Also Read:

True to their word, a Nestlé representative in Nigeria contacted Awujoola shortly thereafter. The representative arranged to visit her office to personally collect the empty sealed bottles. This physical retrieval of the product is a crucial step in quality control investigations, allowing the company to conduct thorough laboratory analysis to determine the cause of the issue.

Nestlé’s proactive approach extended beyond simply collecting the faulty products. As a gesture of goodwill and to compensate Awujoola for the inconvenience, the company provided her with a complimentary pack of Nestlé Pure Life water.

Expressing her appreciation for Nestlé’s swift and effective response to her complaint, Awujoola commended the company’s handling of the situation, highlighting the speed with which they addressed her concerns and the positive outcome of the interaction in building brand loyalty and trust.

Valuing Customer’s Feedback

Nestlé’s response to the consumer, Awujoola’s complaint, reflects a customer-centric approach that prioritizes direct communication, thorough investigation, and appropriate compensation. Their proactive approach to problem-solving reinforces their commitment to quality and customer satisfaction.

 

About Bukola Olanrewaju

Check Also

Against all Odds, FirstBank Eyes Another Decade of Growth

In the first nine months of last year, the earnings per share (EPS) of FBNHoldings …

Leave a Reply

Your email address will not be published. Required fields are marked *