This was represented in an email sent to its customers on Tuesday, explaining why the failures have persisted.
For days, customers looking to make online bank transfers often record transaction failures sometimes leading to reversals. In some cases, the accounts get debited even though the transaction is not completed on its banking applications.
Speaking with our correspondent among many others, a customer named Adewunmi Ojo complained on the missing amount of money from his access bank account.
in his words, “I repeatedly got the message “transaction unsuccessful” when I tried to transfer from my access bank to GT bank on Saturday. After which I tried to recharge on my mobile line using the back USSD, to my dismay I discovered that N12,000 has been deducted from my access bank account which up to till now hasn’t been reversed”, he grumbled.
Ojo disappointedly decried the fact that the bank had made him fail to meet an urgent financial educational need aside forcing him to seek for assistance in transporting himself back to his place of abode.
However, the bank claimed the reason for the failure “is due to a challenge with our national switching service platform designed for facilitating electronic payments.” Nigeria’s switching platform is operated by the Nigerian Inter-bank Settlement System plc.
Nonetheless, with incessant failures which may not be their fault or unique to them, Access Bank stands to lose frustrated customers who might blame this to the merger.