Galaxy backbone Allays Fear, Says Service Outage Completely Resolved

Galaxy Backbone (GBB) has announced that the outage experienced by some customers earlier reported has now been completely resolved.

As a result of the service outage, telecoms subscribers experienced difficulties in carrying out NIN verification process, which also affected network connectivity and data hosting services across the country.

Galaxy Backbone had apologised to its customers for the service outage, and had equally promised to address the issue without delay.

In a statement issued at the weekend and signed by its Head, Corporate Communications, Mr. Chidi Okpala, the government agency said: “Galaxy Backbone (GBB) is pleased to report that the outage experienced by some of our customers earlier reported has now been completely resolved.

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The Managing Director and Chief Executive of Galaxy Backbone, Professor Muhammad Bello Abubakar and the entire management thank all our customers for standing by us and believing in our ability and competence to get this resolved. We are proud of the doggedness and dedication of all the Engineers and Application Experts who worked round the clock since this issue occurred and never gave up until this was fully resolved.

We also thank well-meaning Nigerians and our stakeholders who believed in our ability to get this resolved. We thank the Honourable Minister of Communications and Digital Economy, Professor Isa Ali Ibrahim Pantami, whose guidance, intervention and support during this period has been unwavering.

Allaying fears, Abubakar in his words said “the Management of Galaxy Backbone would like to reiterate that the temporary outage experienced by our customers had nothing to do with any form of security breach on our Infrastructure as earlier stated on some platforms. The security of data of our customers and stakeholders is extremely paramount to us and we maintain the highest level of international standards, equipment and policies in ensuring data is kept secure at all times.

“During the period of this temporary outage, the organization has worked closely with its customers and all communication shared has been consistent at all levels with no contradictions.

Speaking further, the CEO said GBB has put in all the necessary structures based on global standards to ensure that such an outage is never again experienced by any of it’ss customers in either the public or private sector.

“As our customers resume their services to the public, our team of Engineers, Service Delivery and Support Experts would be working closely with them in the event of any problems that may need resolution.

“We are committed to maintaining excellent service delivery and enhancement of the digital services experience of our customers. Thank you”he noted.